California, USA: Freshworks has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO), where he will lead efforts to drive innovation and integrate AI and workflow automation across the company’s platform to enhance customer value.

Raghavan, an Indian-American expert in AI and automation, brings over two decades of experience in the enterprise software-as-a-service (SaaS) sector. He will be responsible for shaping Freshworks' product strategy, with a particular focus on advancing the company’s AI-powered customer experience (CX) and employee experience (EX) solutions. He will report directly to Freshworks CEO Dennis Woodside.

“I’m excited to join Freshworks at a pivotal moment when AI is unlocking new opportunities for businesses worldwide, helping them grow and improve operational efficiency,” Raghavan stated. “By further incorporating AI and workflow automation into Freshworks' platform, we can significantly enhance customer value and help shape the future of CX and EX.”

Raghavan holds a bachelor’s degree from Osmania University, India, a master’s in computer science and engineering from the University of Texas, and an MBA from the University of Chicago Booth School of Business.